Best Rate Guarantee
Booking via our website you can feel
secure you are getting the best rate available on the market.
Should you source a lower published rate
on-line for the same type of room and booking conditions on the day of booking,
we will match that rate and discount it by a further 10%.
Read here how to claim a discount
For a claim to be valid under this guarantee, please
check all terms and conditions listed here and submit your claim to bestrateguarantee@hotelrus.kiev.ua .
If on the day you make your reservation you find a
lower published and available internet room rate for the same hotel and same
number of persons, room and bed type with taxes included please book this room.
Send the booking
confirmation together with the website address where you found the lower rate
to bestrateguarantee@hotelrus.kiev.ua on that same day. If possible, please include a
screen shot of the room type and rate. We
will review your claim and reply within one working day.
Should the claim be valid, we will amend the room rate
that you pay on departure to include a further 10% discount.
The Guarantee does not apply to the following
rate types:
- rates that are not publicly
available, such as negotiated corporate or group rates;
- discount rates offered
exclusively to members of groups or individuals who meet previously
specified criteria, including ACC and EBA member rates and members of the
Premier Club;
- package rates that include room
accommodation and other non-standard components such as travel, car hire,
entertainment, and/or meals (other than breakfast);
- rates negotiated for stays
extending beyond 30 days;
Note: The
e-mail address provided here, bestrateguarantee@premier-palace.com, is for
Price Guarantee claims only. Any other kinds of enquiries risk being delayed at
this address. For all other enquiries, please use the Our Team page.
